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Workforce Potential

Why It Matters

The external workforce is a vital part of how most organisations operate today. 

They're not on your payroll, but they’re often on your front lines:  representing your brand, selling your products, supporting your customers, delivering complex projects, and even creating your next big innovation.

In moments of crisis, we’ve seen just how essential they are. Many stepped in as first responders or key frontline workers during the pandemic, and yet, they’re often left out of the bigger picture.

Bringing external workforce data into your broader workforce planning gives you a true total workforce view. That means better decisions, smarter investments, and more resilience when it counts.

What we have seen from mismanagement of external workers:

When external workers aren’t properly managed, things can start to slip through the cracks.

From operational delays to compliance concerns, the impact often goes beyond just inefficiency. It can affect your people, your reputation, and your bottom line. What’s more, without clear oversight, organisations risk missing the full value external workers can bring.

Getting it right isn’t just about avoiding issues. It’s about unlocking opportunities and creating a safer, smarter, and more resilient way of working.

Here are some examples:

  • No visibility of your external workers
  • Paying too much
  • Projects not being delivered to expectations (delivery not measurable)
  • Internal compliance issues (finance, physical & IT security, wellness, etc)
  • External local legislation and compliance issues
  • Process inefficiency
  • Fines
  • Fraud
  • IP leakage
  • Reputation damage
  • Injuries / Death

What we have seen from successful managed external worker programmes:

An external workforce programme is about enabling a business to efficiently source, engage and manage external workers according to your business and legislated rules.

When an external workforce programme is managed effectively, we see smoother operations, fewer disruptions, better user experience and a noticeable reduction in production downtime and shutdown risk.

No matter the external work-type, having the right technology, service providers and category strategies ensures alignment at the executive level of your business. That means the right rules are in place, a blue-print including clear guidance for all using the programme, checks and balances are set with controls, while automating as much as possible to keep the process simple. 

Here are some examples:

  • External worforce visibility
  • Minimising downtime / shutdowns
  • Reduction in operation burden, as well as speeding up the process
  • Clear user guidance (requestor, operations, supplier, approving manager)
  • Finding the right talent for the engagement
  • Digital audit trail
  • Automation
  • Savings (Hard and Operations)
  • Increased revenue
  • Governance & controls
  • Better decision making

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