This pharmaceutical external workforce case study explores how a complex, multi-country programme was delivered through coordinated governance, structured project management and collaboration across multiple Managed Service Providers (MSPs).

How do you successfully deploy a global external workforce programme when internal resources are limited and multiple suppliers are responsible for local delivery?

This case study examines the challenges of implementing a global workforce programme across multiple countries, including limited internal project resources, minimal global transformation experience and the absence of a central project management structure.

Key delivery activities included:

• Centralised programme governance and coordination
• Project delivery tracking across multiple countries
• Collaboration and facilitation between stakeholders and MSPs
• Global and local governance reporting
• Executive status reporting and communication

The results:

• 3 Managed Service Providers coordinated
• A combination of new country implementations and MSP transitions
• 8 countries successfully brought live in just 6 months

Workforce Tiger demonstrates how effective programme governance, supplier coordination and delivery oversight can support complex external workforce transformations.

💡 A practical example for organisations planning global workforce programme implementations or managing multiple MSP relationships.