This pharmaceutical external workforce case study explores how a global organisation redesigned its workforce programme blueprint to improve governance, increase programme adoption and unlock greater value from its Vendor Management System (VMS).

How do you transform an established workforce programme that has become fragmented, difficult to scale and inconsistent across countries?

With limited innovation since its original implementation, decentralised MSP operating models and inconsistent processes, the organisation needed a globally aligned approach to workforce management.

The transformation focused on:

• Redesigning the global workforce programme blueprint
• Standardising MSP operating models and governance
• Improving manager self-service and programme adoption
• Simplifying and automating end-to-end processes
• Establishing consistent controls, reporting and benchmarking

Key outcomes included:

• Addressable programme scope increased from 20% to over 60%
• 30% reduction in technical and operational support
• MSP access to technical VMS configuration reduced to zero
• Global expansion underway across 23 countries

Workforce Tiger demonstrates how a structured programme assessment and blueprint redesign can create a more scalable, efficient and measurable external workforce operating model.

💡 A practical example for organisations looking to modernise established workforce programmes and maximise the value of their MSP and VMS investments.